At Akibuki, we value customer satisfaction and strive to ensure a hassle-free shopping experience. Below are our policies regarding returns, refunds, and cancellations.
Cancellation Policy
- Before Dispatch: You may cancel your order before it has been dispatched. To initiate a cancellation, please contact us at info@akibukicreations.com or call us at +91 9433408866. Refunds for cancellations will be processed within 5-7 business days after the request is approved.
- After Dispatch: Unfortunately, orders cannot be canceled once they have been dispatched from our facility.
Return Policy
- Eligibility for Returns: We accept returns or exchanges only for products received in a damaged or defective condition.
- Steps to Initiate a Return:
- Unboxing Video Required:
Customers must record an unboxing video while opening the parcel. This video is mandatory to process any claims for returns or exchanges. - Report Within 48 Hours:
Notify us within 48 hours of receiving the order by emailing info@akibuki.in or calling +91 9433408866. Include the unboxing video, photos of the damaged product, and its packaging. - Review Process:
Our team will review your request within 2 business days. - Return Shipping:
- If approved, we will arrange a pickup.
- For areas where pickup services are unavailable, customers can self-ship the product via a reliable courier. We will reimburse the return shipping cost.
- Replacement or Refund:
Once the product is received and verified, we will process a replacement or issue a refund, depending on the product’s availability.
- Unboxing Video Required:
Additional Guidelines
- If the package is tampered with or damaged upon delivery, refuse to accept it and return it to the delivery person.
For further assistance or queries, feel free to reach out to us:
Akibuki
BRINDABAN MULLICK LANE, Kadamtala, Howrah 711101, West Bengal
Contact: +91 9433408866
Email: info@akibukicreations.com